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Trustico® no longer supports Norton™ products or associated Symantec® distrusted SSL Certificates. To ensure the high level of your website security is maintained, we recommended that all affected customers install an alternate SSL Certificates. Trustico® offers free replacement for all existing holders of distrusted Symantec® SSL Certificates. If you require urgent assistance please call 019 014 323 to speak with a customer service agent.
It's Free To Replace Symantec® SSL Certificates
Following the distrust of their SSL Certificates, Symantec® purchased a stake in the DigiCert® Certificate Authority. DigiCert® subsequently ended our partnership, meaning all affected customers must replace their distrusted SSL Certificates as soon as possible. Rest assured, all customers affected by the distrust of their Symantec® SSL Certificate are entitled to a free replacement. Trustico® doesn't collect a fee or request any type of payment when replacing distrusted Symantec® SSL Certificates.
We're Unable To Trust Symantec® SSL Certificates
Trustico® was amongst the largest Symantec® partners, which means the distrust of the Symantec® brand has come at great cost and disruption. Customers have asked many questions surrounding the distrust of their Symantec® SSL Certificate and the subsequent pending failure and disruption to their website visitors. Unfortunately, Symantec® didn't respond to our requests for specific answers, though they continue to offer newly issued products under the DigiCert® Certificate Authority. Trustico® felt that it was in a position whereby it was unable to trust the offering provided by DigiCert® and subsequently ceased selling Symantec® SSL Certificates from the 9th of February 2018.
We Didn't Bulk Switch Our Customers Using Distrustful Methods
Prior to the termination of our partnership, instigated by DigiCert® on the 26th of February 2018, Symantec® offered relief payments for the purpose of replacing distrusted SSL Certificates. Previous to this, in June 2017, Symantec® funded development of a system whereby Trustico® was to replace, in bulk, distrusted SSL Certificates - for the purpose of submitting reissue orders without the need for customer interaction.
Symantec® approved the schematics detailing the process involving the removal of an existing private key and the subsequent generation of a new private key for the purpose of bulk submitting replacement orders. Thoughtfully, Trustico® ultimately chose not to proceed with using the system for its intended purpose. It was subsequently revealed that the generation and storage of private keys was deemed to be a distrustful industry practice.
Symantec® at no time advised that it was funding development that could of resulted in Trustico® performing a distrustful act. Trustico® has taken action to ensure it does not generate or store private keys using such methods.